🔧 Repair Policy

At OHAS Electrical Pvt Ltd, we are committed to providing reliable LED lighting products. In case a product develops a fault, we offer repair services as per the following terms:

1. Eligibility for Repair

• • Repairs are offered for products purchased directly from OHAS Electrical Pvt Ltd or our authorized dealers/distributors.
  • Customers must provide a valid invoice/bill and the product’s serial number/barcode for verification.
  • Products without original proof of purchase or tampered product codes will not be eligible.

2. Warranty Repairs (Free of Cost)

• • If the product is under warranty period, repairs will be carried out free of cost, provided the defect is due to manufacturing fault.
  • Warranty repairs do not cover damages caused by:
    • Wrong wiring or installation
    • Power surge, voltage fluctuation, or electrical overload
    • Water damage, corrosion, or exposure to moisture
    • Physical damage, mishandling, or modification by third-party
  • If repair is not possible, a replacement unit may be provided (subject to availability and warranty terms).

3. Out-of-Warranty Repairs (Chargeable)

• After warranty expiry, repairs can be carried out on a chargeable basis.
• Customers will be informed of the estimated repair cost before the process begins.
• Service charges and spare parts costs must be paid before repair is completed.

4. Repair Timeline

• • Standard repair timeline is 7–15 working days, depending on spare part availability and fault type.
  • Delays may occur due to supply chain issues, in which case customers will be informed.

5. Shipping of Products for Repair

• • Customers must ship the defective product securely packed to our service center at their own cost (unless otherwise agreed).
  • For repaired products, return shipping charges may apply unless covered under warranty.
  • OHAS Electrical Pvt Ltd is not responsible for damage during transit caused by improper packaging by the customer.

6. Repair Warranty

• • Repaired/replaced parts will carry a 30–90 day service warranty (depending on part type).
  • Service warranty covers only the repaired/replaced part, not the entire product.

7. Right to Refuse

• We reserve the right to refuse repair services if:
• • The product is found to be counterfeit or purchased from unauthorized sellers.
  • The product is beyond economical repair.
  • The customer refuses to accept the estimated charges for out-of-warranty repair.