Refund and Returns Policy

1. Eligibility for Returns-Accept returns only if:

• • Product is damaged/defective on arrival.
  • Wrong product/model was delivered.
  • Product is unused, unopened, and in original packaging (if return due to customer change of mind).

• Time limit: Mention clear window – 7 days from delivery.

2. Non-Returnable Products-Clearly mention items that cannot be returned:

• • Used or installed LED lights (since once installed, they show usage marks).
  • Custom-cut LED strips, opened rolls, or made-to-order items.
  • Clearance/discounted stock (optional).

3. Condition of Product-Return only if:

• • Original invoice & packaging are intact.
  • No missing accessories (adapter, driver, remote, etc.).
  • Serial number/barcode matches your dispatch.

4. Verification Before Refund

• • Refund only after quality check at your warehouse/service center.
  • If product fails verification (tampering, wrong product sent back), refund will be rejected.

5. Refund Process

• • Refund will be processed within 7–10 business days after approval.
  • Refund method = same as payment method.
  • Shipping/handling charges are non-refundable (unless it was our mistake).

6. Replacement Policy

• • For defective/damaged items, offer replacement instead of refund (reduces fraud).
  • Mention: if replacement not available → refund issued.

7. Customer Responsibilities

• • Customer must record unboxing video (optional but useful for LED products, since damage-in-transit disputes are common).
  • Customer must ship back the product safely (unless you provide pickup).

8. Warranty & After-Sales-If you provide warranty (e.g., 1 months/2 year), mention clearly:

• • Warranty covers manufacturing defects only.
  • Does not cover burning due to wrong wiring, voltage fluctuations, water damage, physical damage.

9. Right to Refuse

• • Reserve the right to refuse return/refund if policy conditions are not met.

Need Help?

For questions about refunds and returns, contact us at: support@dmakgroup.com